Terms and Conditions

Health and Safety

We must follow Government Health and Safety Policies & Procedures. In order for us to do this, you will be given a specific appointment slot for your intended service. This includes time to clean and sterilise all tools and equipment between each client.

If you have Covid Symptoms or have tested positive for Covid-19 we politly request that you reschedule your appointment for at least 7 days later or after receiving 2 negative lateral flow tests 2 days apart.

If you are late we may not be able to carry out the full service which will be chargeable.


Consultations are a 30 minute booking to meet our Team of hair specialists, who will assess your hair goals, carry out any relevent tests and provide professional advise and a plan on how to achieve your desired look.

Hair up / Make up

For special occassions and events we recommend a trial at least two weeks prior to the scheduled appointment which is chargeable at normal rate.


New clients are required to have a skin test 48 hours prior to appoinment service. Existing clients who have not had their hair coloured with Carter & Shields in 6 months or longer will also be required to carry out a skin test prior to appointment. Failure to do so may result in you being refused your intended colour service and charged accordingly for the appointment slot. Colour services only available for 16 and over.

Hair Extensions

Carter & Shields work with Beauty Works, Easilocks, Cinderella and Hair Euphoria One hair extensions. All Hair orders must be placed and paid for in full on initial consultation at least 48 hours prior to appointment. Hair Extensions will only be considered for a return if it is within 30 days of purchase untampered. The Guarantee applies to Carter&Shields Ltd as the original purchaser of the product, and does not apply to any subsequent owner/wearer.

VIP Services

a 100% non refundable booking fee will be required prior to the VIP service.


Subscriptions are available between Carter & Shields opening times only. Appointments can be booked in advance. Any appointment not attended, rescheduled or cancelled out of the cancellation policy will be chargeable at monthly subscription rate. We require 30 days notice to cancel the subscription please email [email protected]. Service times are non transferable.

Cancellation / Reschedule Policy

Due to an increase in appointment cancellations and rescheduling, in line with industry standard, we will be implementing a 50% non refundable booking fee upon appointment booking. We require 48 hours notice to cancel or reschedule any appointments.